Terms Of Use

1. Introduction

Welcome to SuitCity, your trusted destination for premium men’s suits, formalwear, and accessories. By accessing or using our website, you agree to comply with the terms outlined in this User Policy. These terms are designed to ensure a secure, fair, and seamless shopping experience for all customers.

2. Account Registration

Eligibility:
You must be at least 18 years old to create an account or make purchases on SuitCity.

Accuracy of Information:
You agree to provide accurate, complete, and up-to-date information when creating an account. You are responsible for updating your details when necessary.

Account Security:
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Use of Website

Permitted Use:
This website is intended for personal, non-commercial use. Any unauthorized use, including resale, duplication, or misuse of content or products, is strictly prohibited.
Prohibited Conduct:
Users must not:
- Engage in fraudulent activities
- Attempt to gain unauthorized access to the website
- Upload or distribute malicious software
- Interfere with the website’s functionality or security.

4. Product Information and Availability

Product Accuracy:
We strive to display accurate descriptions, images, sizes, and pricing. However, we do not guarantee that all content is completely error-free or up to date.

Availability:
All products are subject to availability. SuitCity reserves the right to limit quantities or discontinue products at any time without prior notice.

5. Pricing and Payment

Pricing Policy:
Prices may change without notice. In the event of a pricing error, SuitCity reserves the right to cancel any affected orders and issue refunds where applicable.

Payment Methods:
We accept various secure payment methods listed on the website. By placing an order, you authorize us to charge your selected payment method.

6. Shipping and Delivery

Delivery:
We deliver to selected locations as indicated on our website. Delivery times provided at checkout are estimates and may vary.

Shipping Costs:
Shipping fees are calculated at checkout based on your location and order details.

Risk of Loss:
Ownership and risk of loss pass to you once the order is handed over to the delivery service.

7. Returns and Exchanges

Exchange Policy:
We accept exchanges for items that are:

Unworn
In original condition
With tags and packaging intact

Requests must be made within 2–3 days of delivery.

No Refund Policy:
All sales are final. SuitCity does not offer refunds, except where required by law.

8. Privacy Policy

Your personal information is handled with care. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

9. Intellectual Property

Ownership:
All website content—including images, logos, designs, product descriptions, and graphics—is the property of SuitCity and is protected by intellectual property laws.

Restrictions:
You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

Disclaimer:
All products and services are provided “as is” without warranties of any kind, unless otherwise stated.

Liability:
SuitCity shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of Zambia. Any disputes will be resolved in the courts of Zambia.

12. Amendments

SuitCity reserves the right to update or modify this User Policy at any time. Changes will take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated terms.